Support Center
Have questions about CarPass or ParkPass? Get in touch with our customer success team or browse our FAQs.
Contact Information
Entity Name
Fortex Traiding LLC
Office Address
30 N Gould St, Sheridan, WY 82801, U.S.
Email Support
Phone Support
Response Time
Our dedicated team typically responds to all inquiries within 12–24 hours.
Frequently Asked Questions
How do I request my data deletion?
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You can request account and data deletion directly inside the Profile settings of both the CarPass and ParkPass apps, or by sending an email to info@fortextrd.com. We process deletion requests within 30 days.
Is internet required for CarPass checkpoints?
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CarPass cameras and gate controllers utilize localized offline caches to process registered license plates instantly. A temporary offline state will not block access, and data syncs back once connection restores.
How secure is the ParkPass Wallet?
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All financial transactions and top-ups in ParkPass are encrypted and handled directly by PCI DSS certified bank gateways. Fortex Traiding does not store or process your raw credit card credentials on our servers.
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Thank you for reaching out to Fortex Traiding. Our customer support team has received your ticket and will get back to you at the email address provided within 24 hours.